Frequently Asked Questions (FAQ)
Here we answer the most common questions about using Epic eWallet and managing your funds:
What is a cryptocurrency wallet?
A wallet is an application or device that stores the cryptographic keys (private and public) that allow you to access your cryptocurrency on the blockchain. It doesn’t “store” the coins physically, but rather the access to them.
Can I use Epic eWallet on multiple devices?
Yes, you can restore your Epic eWallet on multiple devices using your passcodes. However, make sure all your devices are secure.
What do I do if I forget my Epic eWallet password?
If you forget your password, you can reset it by clicking on the option “I forgot my password”
Questions about Cryptocurrencies:
Here we answer the most common questions about how cryptocurrencies work and how they integrate with your Epic eWallet.
What cryptocurrencies does Epic eWallet support?
Epic eWallet supports a wide and growing variety of popular cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), USDT, TRX, and many other ERC-20 and other network tokens.
How do I send cryptocurrency to another wallet?
Select the cryptocurrency, click “Send,” enter the recipient’s address and the amount. Review and confirm. Be sure to verify the recipient’s address carefully, as cryptocurrency transactions are irreversible.
How do I receive cryptocurrency?
Select the menu, click “Deposit/Crypto,” select the currency, and confirm to see your public address and QR code. Share this address with the person who will send you the cryptocurrency.
What are network fees and why do I pay them?
Network fees are commissions paid to blockchain miners or validators to process and confirm your transaction. The amount can vary depending on network congestion. You can adjust the fee to prioritize confirmation speed.
How long does it take for a transaction to be confirmed?
Confirmation times vary depending on the cryptocurrency and its network congestion. Bitcoin and Ethereum can take seconds to minutes, while other networks may be faster.
Questions about Fiat currencies (USD, VES):
Here we answer the most common questions about managing your traditional currencies within Epic eWallet.
Can I deposit and withdraw fiat currency (such as USD, VES) in Epic eWallet?
Epic e-wallet allows you to deposit or withdraw fiat currency (VES), only for Venezuelan users. Select the Deposit/Transfer menu and choose the issuing bank.
Does Epic eWallet integrate with my bank?
Epic eWallet, as a non-custodial wallet, does not integrate directly with traditional bank accounts. Fiat transactions (deposits/withdrawals) are managed through API interconnections with various national banks.
How do I convert my cryptocurrencies to fiat currency?
To convert cryptocurrencies to fiat currency, Epic eWallet offers a peer-to-peer marketplace where you can buy and sell through third parties in the Epic ecosystem. Once the transaction is processed, you can send it to your bank.
Support and Help:
Here you'll find answers to common questions about how to get support and resolve technical issues.
I can't find the answer to my question, where can I get help?
If you can’t find what you’re looking for here, please visit our [Customer Support] section or contact us directly at atencionalcliente@https://criptorevolution.com or our Live Chat.